Redefining
Food Court Experiences
Service Design
2025
ABOUT Plattr.
Plattr brings the fun back to food court dining. Skip stall-hopping,
endless waits, and payment hassles with quick, unified ordering
from multiple outlets. Merchants gain a smart dashboard to
effortlessly manage sales, menus, and deals all in one spot.
TEAM
Aditya, Swasti and Sanjana
MY ROLE
UX Researcher
Service Designer
Brand Designer
UI Designer
TIMELINE
2 months
DOMAIN
Food & Beverage
CURRENT USER SCENARIO
Ayush enters the buzzing Ahmedabad food court, eyeing
stalls but stuck scanning options amid crowds. He hops
lines for thali then chaat, fumbling payments while vendors
mix up orders. Finally seated with cold food, he wonders
why lunch feels like a chore.
BUILDING CONTEXT THROUGH RESEARCH
Ethnographic observations to
understand food court elements
*me struggling to note down
insights from interviews
Interviews with food court users,
vendors, kitchen and cleaning staff
Review of existing literature
(papers, articles, blogs)
*me making sense of the chaos
FINDING MEANING IN THE MESS!
Pain points
Long queues and noise block menus and cause mistakes.
Menus have outdated prices and missing details.
Separate bills at every stall complicate payment.
Unclear order displays lead to missed or delayed pickups.
Groups struggle to order, pay, and track items together.
Live order status reduces interruptions.
Peak hours, sales, and stock tracked for vendors.
Pre-order and pick up service
Consistent digital menus make comparing options quick and easy.
One simple bill for all stalls.
One basket, one payment—order from any stall without switching lines.
AND YES…..
FOUND MEANING IN THE MESS!
PROBLEM STATEMENT
Two core problem statements
emerged from our research.
01.
Food court customers need a quicker and
a more organized way to place and track
their orders from multiple restaurants bec-
-ause long queues, delayed updates, and
confusion during peak hours make their
experience stressful & time-consuming.
02.
Food court vendors need an efficient
way to manage orders, deals, inventory
& customer interactions because manual
coordination, high customer volume, and
unclear communication with kitchen staff
lead to delays and errors.
PROJECT WALKTHROUGH
4 Easy Steps,
And You're In!
“Browse and order
from any outlet in
the food court,
right from your table!”
"Group Ordering
Made Simple"
One person creates group cart, shares via QR code or unique code, everyone
joins, order from multiple outlets and pay together in one transaction.
"Multiple Vendors
One Single Payment"
Whether you're ordering alone or with a group,
all items merge into a single, seamless checkout.
Friends can easily split the bill fair and accurately
"Receive
Notifications"
We will let you know when
your order is ready.
Smart Operations & Order Control
Track live orders, manage customer feedback,
and ensure smooth, fast fulfillment—all in one
organized space.
Menu, Offers & Automation
Easily update menu items, schedule deals,
and let automated tags highlight best sellers
and fast-moving dishes for improved visibility.
Insights & Inventory Management
Access performance analytics, monitor trends,
and stay on top of stock levels with smart alerts
to reduce waste and improve efficiency.
"Plattr. For Vendors"
“Stay stocked, stay ready: real-time inventory tracking done right.”
“Edit, organize, and update your menu effortlessly, in just a few clicks.”
Real-time order visibility for seamless kitchen and service coordination.
“analytics that help you optimize performance.”
One Platform, Endless Possibilities, Seamless Dining Starts Here!